Privacy Policy

Here at LaundryHero ("LaundryHero"), we are always committed to protecting your privacy and encourage you to read and learn more about the terms of our privacy policy ("Privacy Policy"). By visiting LaundryHero's online website (collectively, including all content and functionality available through the domain name, the "Site"), or mobile application (the "App"), submitting information or using any of our services (the "Service"), you (the terms "you", "your" and "yours," shall refer to any and all users of this Site (the "User")) acknowledge that you accept the practices and policies outlined in this Privacy Policy.


Information Covered in This Privacy Policy is compliant to the Personal Data Protection Act 2010 and covers LaundryHero's treatment of Personal Information (as defined herein) that LaundryHero gathers when you are accessing the Site and/or APP and when you use any part of the Service. This Privacy Policy also covers LaundryHero's business partners share with LaundryHero. This Privacy Policy does not apply to the practices of companies that LaundryHero does not own or control, or to individuals that LaundryHero does not employ or manage.

Collection of Your Information In order to access the Service, you will be required to register for a LaundryHero account (an “Account”). You may register for an Account by (1) providing certain personally identifiable information (“Personal Information”) such as, and as applicable, your name, e-mail address, addresses, telephone number, credit card information, and certain preferences, or (2) by allowing us to access your name and other profile information through existing accounts you may have on the social networking website Facebook (the “FB Website”, and your FB Website profile, the “FB Website Profile”). It is your responsibility to give us current, complete, truthful and accurate information, including Personal Information, and to keep such information up to date. LaundryHero will not be responsible for any problems or liability related to inaccurate or incomplete Personal Information, whether due to your failure to update such Personal Information or otherwise. If you register for an Account through the use of a FB Website Profile, in addition to providing us with certain Personal Information as we use the information you have already provided to the FB Website in registering for an account and which you have allowed the FB Website to share with LaundryHero, including, but not limited to, your first name, your FB Website user profile picture, your friend's list, pages you are a fan of, your gender, and the networks to which you belong (collectively, your "Submitted Information").In addition to the Personal Information and Submitted Information, we may collect the following information you provide (collectively with Personal Information and Submitted Information, the "Information"):

  1. Information from publicly accessible sources, such as blogs and comments from other Users.
  2. Certain standard browser information, such as your browser type, IP address, and access times.

In using and/or accessing the Services, you expressly authorise us to collect and use your Information in connection with the Services. You further acknowledge and agree that LaundryHero may, but is not obligated to, maintain copies of your Information for a period of three years which we deem reasonable, or delete any or all Information, at our sole discretion. When you receive promotional e-mails or newsletters from LaundryHero, if any, we may use customised links or similar technologies to determine whether such newsletters or e-mail has been opened and which links you click. This information is used to provide you more focused e-mail communications and/or other information.

Use of Your Personal Information. LaundryHero collects and uses your Information to operate and improve the Site and the App and better deliver the Services. These uses may include performing analysis aimed at improving the Service; making the Site, the App or Services more user friendly by reducing the need for you to repeatedly enter the same information; and displaying advertising and content that are tailored to your preferences and interests.If you registered for an Account through your FB Website Profile, LaundryHero will not knowingly use, display, or share any of your Information in a manner inconsistent with the privacy settings and policies of the FB Website (collectively, the "FB Policies") which you registered through (including, for Facebook accounts, Section 9 of Facebook's Statement of Rights and Responsibilities, currently accessible at advise you to carefully read the terms of use and FB Policies that you access the Services through.It is your responsibility to read and accept the respective FB Policies prior to accessing and using the Services. LaundryHero may support the Site, the App and the Service by advertising, and accordingly, LaundryHero may use some of the information collected in order to customise the advertisements to your interests and preferences. However, the process of selecting customised ads tailored to you will use data that does not personally identify you, such as using demographic data such as postcode. LaundryHero may also use your Information to communicate with you, such as providing you with mandatory notices or discretionary notices about the Service.From time to time, LaundryHero may also send you surveys or promotional mailings to inform you of other products or services available from LaundryHero. LaundryHero is headquartered in the Malaysia. Information may be accessed by us or transferred to us in the Malaysia or to our affiliates, business partners, or service providers elsewhere in the world. By providing us with Information, you consent to this transfer. We will protect the privacy and security of Information according to our Privacy Policy, regardless of where it is processed or stored.

Disclosing of Your Personal Information to Third Parties. LaundryHero does not sell, rent, lease or disclose your Personal Information. Except as described in this Privacy Policy, your Personal Information will be used only by LaundryHero and its controlled subsidiaries and affiliates, and your Personal Information will not be disclosed to any other third party without your consent.

LaundryHero may hire other companies to provide limited administrative and communication services on LaundryHero behalf, such as hosting Sites, the processing and delivery of mailings, providing customer support, or providing credit card processing services. LaundryHero has the right to disclose your Personal Information to these third party companies for the purpose of administering and maintaining the Site and App’s features, functions and operations. Those companies will be permitted to obtain only such Personal Information as necessary for them to deliver the respective services, and LaundryHero does not authorise these companies to use your Personal Information except for the sole purpose of providing those services requested by LaundryHero.

You understand and agree that LaundryHero may access and/or disclose Personal Information about you or your Account without your prior consent if LaundryHero has a good faith belief that such action is necessary to: (i) comply with legal process or other legal requirements of any governmental authority; (ii) protect and defend the rights or property of LaundryHero (including the enforcement of our agreements); (iii) operate or conduct maintenance and repair of the Site, the App or equipment as authorised by law; (iv) act in urgent circumstances to protect the personal safety of users of LaundryHero Site, the App or members of the public; or (v) comply with a bankruptcy, merger, acquisition, transfer of control, joint venture of other business combination. LaundryHero is not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that we receive. In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if LaundryHero, or substantially all of its assets, were acquired, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of LaundryHero may continue to use your Information as set forth in this Privacy Policy.

Security of Your Personal Information. The Personal Information LaundryHero collects is securely stored within our database, and we use standard, industry-wide practices such as firewalls, encryption, and (in certain areas) Secure Socket Layers ("SSL") for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. LaundryHero cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to LaundryHero over the Internet. LaundryHero recommends that you not disclose your password to anyone.

Information Collected Automatically. We may receive and store certain types of information whenever you interact with the Site, the App and/or Service. LaundryHero may choose to automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page you requested. LaundryHero uses "cookies" to collect non-personal data and information. Cookies are small text files a Site uses to recognise repeat users, and is typically placed on your hard disk by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. The way cookies function is by assigning a number to the user that has no meaning outside of the assigning Site. You should be aware that LaundryHero cannot control the use of cookies (or the resulting information) by LaundryHero 's third-party partners or advertisers. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Site and Service that depend on cookies.

In addition, LaundryHero may use third party analytics providers and products to obtain, compile and analyse Information about how Users are using and interacting with LaundryHero and/or the Services. LaundryHero may provide Information to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with LaundryHero. These analytics providers may use a variety of established or new tracking technologies or tools (including, without limitation, cookies, web beacons, HTTP cache, local shared objects and persistent identifiers) to recognise your computer or device and/or to collect or compile this information. LaundryHero has no control over the technologies, tools or practices of the third parties that providing analytics products and services to LaundryHero.

E-mail Communications. Upon registration for an Account or using the Services provided by LaundryHero, we may send you daily or weekly e-mails. If you do not want to receive e-mail or other mail from us, please notify us by e-mail at [[email protected]] and include sufficient information for us to identify your account, including your name, email address and the specifics of your request. However, after you unsubscribe to cease receiving e-mails, LaundryHero may still contact you via e-mail for administrative or informational purposes, including messages regarding the administration of your account and/or any services or events to which you have registered.

Advertisements Displayed by Third Parties. LaundryHero does not allow third-party ad serving companies, including ad networks, to display advertisements on the Site.

Questions or Comments Regarding this Privacy Policy. LaundryHero welcomes any questions or comments you may have regarding this Privacy Policy or if you do not understand any information about how we collect, maintain, use, or share your Personal Information. Any such questions or comments should be submitted via email to [[email protected]]. We will make every effort to resolve or answer your concern.